Executives Need to Invest in Understanding the Customer Experience

Delivering superior customer experience (CX) is a mandate that now extends well beyond the bounds of customer service, support, sales, or IT departments. It requires a cultural shift that emphasizes pervasive information sharing and intent analysis across the enterprise. Executives not fully immersed in CX leave their organizations open to churn and reduced market presence. Executives across all domains need to step up and lead their organizations’ CX efforts in order to survive.

La Comisión Europea le da (casi toda) la razón a Apple: la denuncia de Spotify reducida a cenizas

El 13 de marzo de 2019, Spotify presentó una queja antimonopolio contra Apple ante la Unión Europea —por una batalla legal que se remonta a 2013—. La empresa...

La polarización rural-urbana: ¿se piensa distinto en las ciudades que en los pueblos?

Por Javier Terrero (@JTerreroDavila), Davide Luca (@d_t_luca), Jonas Stein (@TromsoJonas) y Neil Lee (@ndrlee)

La polarización entre zonas rurales y urbanas se ha convertido en una de las divisiones políticas más relevantes en las sociedades occidentales. Fenómenos como los “chalecos amarillos” e

Big Tech Is Battling for AI Supremacy. What Does That Mean for Legal? | Legaltech News

Microsoft, Google and, now, Meta are all in what's been called an AI arms race to come out ahead in the growing generative AI movement. Whoever wins will have a significant impact on the legal industry going forward.

Why Retailers Fail to Adopt Advanced Data Analytics

Advanced analytics have been available to businesses for years and are getting better all the time, but with a few big exceptions most retailers still use very basic tools. They do this even though they understand the advantages that analytics have given their competitors. What is holding them back from more fully embracing analytics? To find out, the authors interviewed 24 global retail executives in the Americas, Europe, and Asia and found that six factors are the primary sticking points. In this article they discuss those six factors and offer retailers some suggestions for how to move forward and profit from what advanced analytics have to offer.

Ciudad Modelo en Puebla sobrevive con pocas inversiones

Además de que está inhabitado, pocas son los recursos que ha gastado el organismo público descentralizado para mantener esta zona

Microsoft, Google, and a New Era of Antitrust

The U.S. federal government has brought major antitrust cases against Microsoft and Google. Regulators likely don’t expect to win either case outright, but the government doesn’t need to win these cases for them to have an impact. For one, an aggressive litigation strategy can provide a potent disruption to companies deemed too powerful. But these cases also send a message to European regulators, who have stepped into a leading role on antitrust. To navigate increasing uncertainty around where and how antitrust law is enforced, companies need to understand the complex politics of competing efforts to craft a new paradigm for competition law, and have plans in place for threading the needle and getting deals done.