![It's creepy that AI is teaching workers to be more human](https://static.straitstimes.com.sg/s3fs-public/styles/x_large/public/articles/2021/04/14/ftempathy_0.jpg?itok=KkSfYOIq)
The latest way to improve how call centre employees deal with tricky customers has the problem upside down.
The Straits Times | Tecnología | Soporte a operaciones diarias de otras organizaciones |
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